Getting support
How to reach ENA Innovation support for EnaTTO, send an error report from the admin panel, and what to include so your question can be answered quickly.
- EnaTTO app
This article was verified with an older release. Screen names or steps may differ in the current version.
ENA Innovation provides product support for EnaTTO. Organization administrators and authorized users can contact support for technical questions, bug reports and licence requests.
Contact
- Email: support@enainnovation.com
- Phone: 0850 308 45 91 (also WhatsApp)
Support usually responds within 24 hours on business days. The channels are also listed in the panel under System management → Software support.
Send an error report from the panel
Under Software support, Send error report sends a technical issue with a screenshot directly to the development team, linked to your session. If it says error reporting is unavailable, use email instead.
What to include
- Your organization code (shown under Maintenance → Setup as Customer code) and the version (shown at the bottom of the sidebar).
- The page, what you did and the exact message you saw.
- Record codes such as
DF4K7M2Q, never record content.
Do not send confidential content
Do not put invention details, personal data or confidential record titles in support emails or screenshots. Refer to records by their code.
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Our support team can help, from setting up workflows to reports. Please include your organisation code.